Ticket Desk

Ticket Desk is a platform for internal support desk services. If your IT department manages multiple software programs and supports users within your company, then Ticket Desk is the perfect tool for your team.

Users can easily submit tickets when they encounter any software-related issues. Once a new ticket is created, the Tickets Admin will receive a task to provide an initial response if necessary and assign the ticket to a support engineer.

The assigned support engineer will handle the ticket and update the response accordingly. They will also update the ticket status. When the status changes to "resolved", the ticket creator will receive a notification and open a task online to confirm whether the problem has been resolved.

We also offer a dashboard for the support team that includes several summary counts and charts about the tickets.