What is customer satisfaction (CSAT)?
Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities.
How does CSAT work?
Customer satisfaction feedback generated through a range of methods, including surveys and ratings, can help identify your strengths and determine the best ways to improve or update products and services.
Why should I continuously measure customer satisfaction?
Yes, tracking CSAT is key to the ongoing success of your company. It provides a data-backed check-in to make sure that you are keeping pace with your customers expectations.
What are ways to gather customer feedback?
From convenience to professionalism, customer surveys let you effectively gather valuable customer feedback to help you build a stronger business strategy. Here are a few ways to start:
The public form template is created and included in this template while you can publish and share the link via email.
Embed the public form into your website which allow your customers to leave the feedback from there.
Collect feedbacks from offline, and import those records into the data list.
